IT services and system resources are delivered for students, faculty members, and staff.
The Information Technology (IT) Department is responsible for delivering all aspects of Information Systems and Information Technology Services to support academic and administrative operations of SU. The focus of IT is to support the creation of effective teaching and learning environments to promote student success.
General Overview of IT Services
IT services and system resources are delivered for students, faculty
members, and staff. IT needs and services are defined by the
academic units. The scope of services provided covers both academic
and administrative needs of SU.The IT Department provides the
implementation and maintenance of Enterprise Application Services to
support academic and management processes.
Academic Information Systems are available to automate the administration of academic processes related to student records, registration, curriculum management, course materials and lecturer's records. Authorized users can access these services through a self-service portal. Access allows users to view enrolment records, grades, and class schedules.
The IT infrastructure at SU is built to support learning and teaching activities as well as supporting all administrative services at the L'Avenue campus. The campus networks are designed with Local Area Network (LAN) and Wi-Fi/wireless internet access, available on all floors within the campus building.
All classrooms are adapted to support a 21st Century teaching environment. Each classroom is equipped with instructional and projection technologies and it is covered with Wi-Fi for internet access and a LAN port. Also, multimedia projectors with HDMI/VGA connectors are installed in every classroom. These technologies enable lecturers to access and deploy resources for teaching courses using digital resources
SU has four computer laboratories equipped with a total of 101 personal computers to support online learning and computer-based assignments. All PCs are installed with MS Windows operating system, MS Office products, and various softwares for computer lab work.
IT Department provides a number of support options to students, faculty and staff. These include assistance through email, by phone or in person.
Day | Support | Break Time | Support |
---|---|---|---|
Monday | 8.00 am - 9.00 pm | 12.00 pm - 1.00 pm | Onsite support at L'avenue Campus |
Tuesday | 8.00 am - 9.00 pm | 12.00 pm - 1.00 pm | Onsite support at L'avenue Campus |
Wednesday | 8.00 am - 9.00 pm | 12.00 pm - 1.00 pm | Onsite support at L'avenue Campus |
Thursday | 8.00 am - 9.00 pm | 12.00 pm - 1.00 pm | Onsite support at L'avenue Campus |
Friday | 8.00 am - 9.00 pm | 11.40 pm - 1.00 pm | Onsite support at L'avenue Campus |
Saturday | 8.00 am - 1.00 pm | - | Onsite support at L'avenue Campus |
Sunday | 8.00 am - 1.00 pm | - | Online / remote support |
Address : L'avenue Building 6th floor Jl. Raya Pasar Minggu Kav. 16, Pancoran, Jakarta Selatan, Indonesia
Phone: 62 21 50 2222 ext. 7777
Email: it.services@sampoernauniversity.ac.id
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